General Information
How to track your Order? / How do I track my order status?
We will send you an Order Confirmation email with updates order status. Also you can check for your information by clicking “My Order” online. If you are not registered, The “Tracking Information” link in the Email for details.
What do the order statuses mean?
Official Website:
- Pending Payment: Your payment was unsuccessful
- Processing: Payment is completed and your order is in progress
- Shipped: Your parcel has been sent out
- In-Delivery: Your parcel has been passed to courier
- Completed: Order completed
APP：
- Pending Confirmation: Payment is completed and your order is in progress
- In-Delivery: Your parcel has been passed to courier
- Returned: Product returned.
I forgot my password, what can I do?
Please to reset your password by clicking “Forget Password”.
How to check the order number?
We will send you an Order Confirmation email with updates order status. Also you can check for your Order Number by clicking “My Order”. If you are not registered, The “Tracking Information” link in the Email for details.
Do I need to register an account for shopping?
It’s not necessary to register an account for shopping on website, but must do so on APP before placing an order. It’s easy to sign up and create a new account with us so that you would enjoy your shopping more.
Is product the same across the product image shown on our site/App?
The product color might be slightly different due to the shooting lighting or the screen display color. You are welcomed to visit our physical stores to know more.
May I pick up my order at offline stores?
Currently we provide Delivery Service only for online shopping.
Are the online products assortment the same with those in the physical stores?
Yes.
Are the prices of products different from those on the price tag?
The prices of products are subject to the system display at the time of purchase.
Is the pricing the same between online and offline stores?
Yes, except when having certain special promotional activities through specific channels or stores in malls.
May I cancel the order?
You can apply for returns when the order is in completed status. Returns will be accepted within 30 days of purchase with the sales receipt. Items must be in the original condition with tags and packaging intact. Items such as panties, socks, swimwear, nipple cover, accessories or free items are unreturnable.
How can I return?
Please contact online Customer Center Email eshopkr@6ixty8ight.com or check order and find “RETURN”.
Return Policy
- Refund will be accepted within 30 days of purchase online. Items must be in the original condition with tags and packaging intact.
- Excludes panties, socks, swimwear, nipple cover, accessories or free items.
- Items that have been worn, washed, damaged or altered in any way will not be accepted.
- visitng our stores for refund is unavailable, for exchange only same product can be exchange to the different colour product or different size is possible (Invoice must be shown)
- inquiry for exchange & return please contact our customer service email only.
- Customer pays for round-trip shipping costs for single change and exchange refunds
- In case of misdelivery or product defect, the cost of round-trip delivery will be borne by the company.
- More information about after-sales service you may find in the FAQ,inquiry for exchange & return please contact our customer service email only.
Exchange Return Address
M Plaza
Store Address: B1/F, Myeongdong M Plaza, Myeongdong 2-ga, Jung-gu, Seoul
Store Phone: 02-779-8635
You may also return your items physically to any 6IXTY8IGHT store in South Korea.
If you have any additional questions, please check the FAQ. Customer Center Email eshopkr@6ixty8ight.com